Privacy Policy

Who we are

Coastal Auto Studio ("we", "us", "our") provides vehicle detailing and paint protection services in Coffs Harbour, New South Wales, and the surrounding Mid North Coast. Coastal Auto Studio is a business name of Miles Ablaye Fall (ABN 58 104 229 913), the entity responsible for the personal information described below. This policy explains how we handle personal information collected through this website.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to our business.

What we collect

We only collect information you choose to give us. Through this website, that may include:

• Your name
• Your phone number
• Your email address
• Your suburb and where your vehicle is normally parked
• Vehicle details such as make, model, year, colour and type
• Information about your vehicle's condition and the result you are seeking
• Your preferred contact method and preferred service date
• Photos of your vehicle, if you choose to attach them to an enquiry
• Standard website analytics data, if analytics is configured in future

We do not collect payment card details through this website, and we do not ask for government identifiers such as driver licence or Medicare numbers.

Why we collect it

We use the information you provide to:

• Respond to your enquiry
• Assess your vehicle and prepare an accurate quotation
• Arrange and confirm a booking
• Provide aftercare guidance relevant to the service you received
• Keep a record of work carried out on your vehicle

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

How your enquiry is delivered

Enquiries submitted through this website are sent to our business email address using a third-party email delivery provider. That provider processes the message in order to deliver it, and may retain delivery logs in accordance with its own policies.

Your enquiry details are also stored in our email inbox and, where a booking proceeds, in our job records.

How we store and protect it

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. That includes using reputable service providers, limiting access to the people who need it, and keeping only what we need.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Who we share it with

We do not sell or rent personal information. We may share it with service providers who help us operate the business — for example our email delivery provider, website hosting provider, and (if configured in future) our analytics and file storage providers.

We may also disclose information where required or authorised by law.

How long we keep it

We keep enquiry and job records for as long as needed for the purpose they were collected, and for any period required by law or for our reasonable business records. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Cookies and analytics

This website does not set advertising or tracking cookies. If website analytics is configured in future, this policy will be updated to say what is collected and how it is used, and any required notice or consent will be provided at that time.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.

If you are not satisfied with how we have handled your personal information, you can contact us to raise a complaint. If the matter remains unresolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Contact us

For any privacy question or request, contact Coastal Auto Studio:

• Email: coastalautostudio@gmail.com
• Phone: 0477 889 912
• Location: Coffs Harbour, NSW, Australia